Support Plans
Your system doesn't stop working when we drive away. Neither do we.
Base
Essential monitoring for every customer.
- Standard Victron VRM portal access
- Critical alerts only
- 90-day data history
- Phone support Mon-Fri 9am-5pm CT
Watch
24/7 professional monitoring and remote support.
or $250/year
- 24/7 monitoring from our Houston shop
- Real-time VRM access — we see what you see
- Predictive alerts via text/call
- Unlimited data history + custom graphs
- Priority response within 2 hours, 7 days a week
- Remote reprogramming & troubleshooting
- Priority booking when you're in Houston
Care
Complete peace of mind with annual service.
or $490/year
- Everything in Watch
- Annual System Health Day (anywhere in Texas)
- Full capacity test & cell health check
- Firmware updates & connection cleaning
- Remote support for Starlink, Peplink & more
Free with Your Installation
Get a head start on monitoring with complimentary support included in our Complete and Professional packages.
Complete Package
1 Year Watch Free
$250 value
Professional Package
1 Year Care Free
$490 value
See What We See
Real-time monitoring gives us complete visibility into your system's health.
Example dashboard view — actual interface may vary
How Monitoring Works
Your Cerbo GX connects to VRM
Every system we install includes a Cerbo GX that sends real-time data to Victron's cloud platform.
We watch your system 24/7
Our shop in Houston monitors your battery health, charge cycles, and system performance — even while you sleep.
We catch problems before you do
Low state of charge trending down? Cell imbalance starting? We'll text you before it becomes an issue.
Remote fixes, no service call
Most issues can be resolved remotely. We can adjust charge profiles, reset shunts, and update firmware without you lifting a finger.
Questions about support?
Reach out and we'll help you find the right plan for how you travel.
Contact Us